Sophisticated Learning Experience and increasing in class Engagement
Educational apps and other platforms benefit enormously from chatbots acting as virtual teaching assistants, guiding students through lessons, chapters or entire classes and giving them feedback as they go. Chatbots are powerful enough to do this in a way that creates a personalized learning experience, especially for large-scale LMS platforms such as MOOC courses. Another advantage is the presence of data within these platforms can help the chatbots to learn and adapt to student concerns. An effective chatbot can help a student directly in a number of ways. Let's use research as an example. If a student was tasked to locate external resources to guide them through an unfamiliar topic, chatbots can locate and retrieve the sources quickly. Bots can be used to gamify learning experiences and provide positive feedback, helping students to achieve more when learning remotely and increase the level of engagement. (Khan 2020) |
Integrated Smart Feedback
As chatbots technically don't have office hours, a valuable advantage is their ability to provide real-time feedback. For teachers this means being able to provide feedback even if there are time zone differences or presented via an interactive, conversational form, leading to more engaged and detailed answers. Feedback can help students identify areas where they need to improve and helping to personalize their experience as they move through the course. Strategically, teachers can use the information gathered to modify the curriculum and quickly identify new areas to focus on for future reference. At the organizational level, feedback can be gathered on things such as course experience and satisfaction (I'm sure we've all done those surveys before) while at the same time gather relevant data that can be transferred the marketing and operational departments as a method to generate constant growth and improvement. |